Frequently Asked Questions About the LCE PTA Website

Why should I register on the LCE PTA Website?

lcepta.org is the website for the LCE PTA. The platform is called Membership Toolkit. This system allows you to sign up for volunteer opportunities, join the PTA, order Lion Wear and yearbooks, make a donation, search our directory and more – in just a few simple online steps and without the PTA paperwork. Some room parents also will use this system to communicate throughout the year.

I don’t know the name of my child’s teacher yet. Can I still register?

Yes! We hope you’ll go online and create an account right away. Go to lcepta.org and click on register.  You can even complete this before the start of school so you’ll have one less thing to worry about. Once you receive your child’s teacher assignment, just log back in and add that information next to your student’s name.

Should my spouse/partner have a separate account? What if we want separate accounts?

When possible, we recommend creating a single account so that all information including volunteer sign ups, completed forms and purchases, and directory information is stored in one place. When a primary user creates an account, there is a space to invite other email addresses to access the account. This secondary user will have his or her own login information but also have access to the family account, be listed in the directory and receive communications from your child’s teacher, room parents and the PTA. Both adults on the account will be able to sign up for volunteer opportunities, make purchases and complete forms for that student. Only two adults can be listed on one Membership Toolkit account.

For divorced or separated families, one family record can list two separate addresses and contact details – or each adult can register individually and be listed separately in the directory.

What if my child has more than 2 adults who want access to the LCE PTA Website?

Membership Toolkit only allows two adults per account, however multiple accounts can be linked to the same student. For families where more than two adults want to access the LCE PTA Website, or for families that want separate logins for each adult, you can create separate accounts. 

I changed my email address. How do I update my Membership Toolkit login?

To update your email address, log in to lcepta.org and go to your Account Profile by clicking on your name in the Login Box. Select the Access tab and complete the information in the "Invite Others" section to invite another email address to access your Account Profile. This is where you will put your new email address, but be sure to use your current password. Then, click "send invite” to receive an email at your new email address. Just click on the link in that email to confirm your new email address then you will be directed to select a password for your new email address. You can go back and delete your original email address by logging in with your new email address, going to your Account Profile once again, and removing the old login email address from the record.

How can I change my password?

There are two ways to change your password –

• If you are logged in to lcepta.org, click on your name in the Login Box at the top of your screen. This will take you to the Profile Menu where you can manage most everything about your account, including changing your password.
• If you can’t remember your password, click on “I forgot my password” from the login page. The system will ask you to enter your email address and will send an email with a URL link to reset your password.

Is there a mobile app for my phone?

The Membership Toolkit App is available for free in the Apple Store and in Google Play. Just search for “MembershipToolkit” and look for the Membership Toolkit icon. Once you download the app, you’ll have access to our directory and PTA calendar. You’ll also be able to make purchases, sign up for volunteer opportunities, and complete forms.

If you are a first time user or an inactive user you must create or update your account through the website. If you log in and see an error message "no organizations available" or you do not see an organization that you should, you need to go to that organization's Membership Toolkit website on your browser and first log in through the browser.

What if I don’t want my personal information visible to other users?

You can select which information is visible to other users when you register – and you can change it at any time. Even if you don’t want your information seen by others, you’ll still want to register so you can receive communication from your child’s room parents as well as receive the PTA e-newsletter to stay up to date on everything happening at our school.

WHAT DO I DO IF I NEED A REFUND?

LCE Refund Policy

The LCE PTA is a 501 © (3) organization run by volunteers. Refunds, less credit card fees, will
be allowed until order forms close. When refunds are not requested, money collected is
automatically converted to a charitable donation to LCE PTA.

Types of requests and related policies:

• Membership purchases are non-refundable.
• Lion Wear purchases are refundable prior to the group order being placed.
• Yearbook purchases are refundable prior to the group order being placed.
• Event Ticket purchases are refundable up to 1 week prior to the event as we place food orders
  according to ticket sales. In case of a canceled or postponed event, ticket refunds will be processed
  accordingly.
• Before and After School Program participation fees are governed by the policy of the
  organization that is delivering the program.

How to request a refund:

In order to request a refund, please send an email to the treasurer@lcepta.org and
webmaster@lcepta.org.

The following information should be included in your refund request to treasurer@lcepta.org:

• Full name, Phone number, Email address, and donation Date.
• Amount and payment method for donation (including check number, etc.)
• Any and all reasons for your requested refund.

Refund requests will be processed as quickly as possible using the method of payment for which
the original purchase was made. Refund requests received by the end of the month will be
processed by the 15 th of the following month. Refund requests received by the 15 th of the
month will be processed by the end of the month.

Any questions related to the LCE Refund Policy may be directed to the treasurer@lcepta.org.

I still have questions. Can you help?

We’re happy to help anytime. Just contact our webmaster at webmaster@lcepta.org